Privacy policy

Semtex B.V., located at Habraken 1203, 5657 EA Veldhoven, Netherlands, is responsible for the processing of personal data as reflected in this privacy statement. When you visit www.retourjeans.com (the "website"), place an order via the website, or communicate with us via social media pages and email, we collect and process personal data.

We respect your privacy and take care to keep your personal data confidential, including by complying with the General Data Protection Regulation ("AVG"). In this notice, we explain what personal data we collect about you, why and what we do with it.

Please note that this privacy notice is subject to change. All changes will take effect immediately upon the posting of the revised privacy statement on our website.

1. Personal data we process

Semtex B.V. processes your personal data because you use our services and/or because you provide these data to us yourself. The personal data we process is described below:

1.1 Orders on the website

If you place an order on our Website, Semtex B.V. collects and processes the following categories of personal data:

  • Contact details: first and last name, e-mail address, telephone details
  • Login data: user name and password (only when creating a customer profile)
  • Address details: billing and shipping address
  • Payment details: The chosen payment method, bank account number (IBAN) or credit card details

1.2 Customer service and communication

When you contact us, we collect your contact details and the content of the communication. Your contact details may vary depending on how you contact us (e.g. by phone, email or social media). Please note that Semtex B.V. has no influence on the terms of use of the social networks and their data processing practices.

1.3 (digital) marketing initiatives

Semtex B.V. records data, which you provide to us as part of (digital) marketing initiatives. Semtex B.V. processes these personal data on the basis of your consent. For example:

  • Newsletters, promotional communications or clickable links in an e-mail
  • Personalised experience and improvement of online experience
  • Personalised targeted advertising
  • Participation in contest or win actions

1.4 visiting the Website

If you visit our Website, Semtex B.V. collects and processes the following personal data:

  • Information about your website visit, such as your browsing behaviour, IP address, web browser and operating system.

Semtex B.V. processes these personal data on the basis of your consent. The personal data is used to improve the Website and provide targeted advertisements. More information on how we use this data is included in our cookie statement.

2. For what purpose and on what basis we process personal data.

Semtex B.V. processes your data in compliance with all applicable privacy laws. In doing so, we naturally take into account the basic principles of data protection legislation when processing personal data. Semtex B.V. processes your personal data for the following purposes:

  • Handling your order
  • Sending our newsletter
  • Calling or emailing you if necessary to carry out our services
  • Informing you of changes to our services and products
  • Allowing you to create an account
  • To deliver goods and services to you
  • Semtex B.V. analyses your behaviour on the website in order to improve the website and tailor the offer of products and services to your preferences.
  • Semtex B.V. tracks your browsing behaviour across different websites to help us tailor our products and services to your needs.

3. Who has access to your personal data.

Semtex B.V. shares your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any legal obligation. In principle, we only pass on your data when:

  • You expressly consent to this;
  • necessary to perform the agreement with you;
  • we are required to do so by law, in particular when we are obliged to provide information to an authority

The parties processing personal data on our or your behalf are:

  • Mail order companies
  • Payment service providers
  • Cookie service providers
  • IT suppliers and service providers
  • Marketing consultancy firms
  • Social media

More information on how social media channels process your personal data can be accessed via the links below:

Tracking cookies track which websites you visit on the internet to build a personal profile. The information only serves to tailor advertisements to your profile so that they are as relevant to you as possible.

Tracking cookies may be set by the following third parties:

4. How long we keep personal data.

Semtex B.V. does not retain your personal data for longer than is strictly necessary to fulfil the purposes for which your data is collected. We take adequate measures to ensure the security of our data, in particular to protect your personal data from unauthorised acquisition of knowledge by third parties.

5. Cookies, or similar techniques, that we use.

View here your rights in relation to cookies via our cookie statement.

6. View, modify or delete data

You have the right to access, correct or delete your personal data. You also have the right to withdraw any consent to data processing or object to the processing of your personal data by Semtex B.V. and the right to data portability.

You can send a request to access, correct, delete, transfer your personal data or request the revocation of your consent or objection to the processing of your personal data to info@retourjeans.com.

To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but at the latest within four weeks.

Semtex B.V. would also like to inform you that you have the option to file a complaint with the national supervisory authority, the Personal Data Authority. You can here.

7. How we secure our personal data

Semtex B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is nevertheless not properly secured or there are indications of misuse, please contact our customer service.