After you receive your order, you may return items in unused condition, in their original packaging, within 30 days.

Click on the return portal at the top of the page to register your return. Enter the order number and the e-mail address you used to place the order.

Pack the items you want to return in the shipping bag in which your order was delivered. Print out your shipping label and stick it on your parcel. Take your parcel to the nearest shipping point of your chosen shipping company within 14 days of reporting your return.

You do not need to include a return form when using the shipping companies offered.

If you choose to return your parcel using our offered shipping methods, you will receive a discount on your return label. The return rates are as follows:

Netherlands: €3.95
Belgium: €3.95
Germany: €3.95

If you choose another shipping method, you are responsible for franking your package yourself.

If you choose another shipping method, you are responsible for franking your package yourself.

Click on the return portal at the top of the page to register your return. Enter the order number and the e-mail address you used to place the order. Under shipping methods, you can then choose "Arrange shipping yourself". Print out your return form and pack the items you wish to return in the shipping bag in which your order was delivered.

*Please note: If you choose to self-frank, always include your return form with your return. Without a return form, we cannot refund your order.

Our return address:
Retour Jeans
De Maas 17A
5684 PL Best

Both items from new collections and discounted items may be returned within the 30-day return period. Make sure you return the items in unused condition, in the original packaging and with the attached labels.

If an item does not meet these requirements, we reserve the right to charge you for the resulting depreciation in value. This depreciation may amount to 100% of the purchase amount.

Both items from new collections and discounted items may be returned within the 30-day return period. Make sure you return the items in unused condition, in the original packaging and with the attached labels.

If an item does not meet these requirements, we reserve the right to charge you for the resulting depreciation in value. This depreciation may amount to 100% of the purchase amount.

You do not need to include a return form when using the shipping companies offered.

If you choose to self-frank, always include your return form with your return shipment. Without a return form we cannot refund your order if you have chosen the option "self-shipment". After registering your return, you will receive the completed return form by e-mail.

Unfortunately, it is not possible to exchange an item for another. If you would like to receive a different colour or size, we advise you to place a new order.

If you decide to return (part of) your order, make sure you use the Klarna app or website to register your return to avoid extra costs. Klarna will then put the invoice on hold until they receive a signal from us that your return has been processed. After this, you will automatically receive an adjusted invoice, without receiving payment reminders in the meantime.

After your return has been processed by us, you will automatically receive an adjusted invoice from Klarna. If you return all or part of your order, you will receive an invoice from Klarna via e-mail with the remaining amount and any shipping costs. If you have already paid your invoice to Klarna, but still decide to return, Klarna will automatically refund the amount paid to the account you used to pay.

If you have any questions about your Klarna invoice, contact the Klarna helpdesk here.

Once the package reaches us, we process the return as soon as possible. This takes a maximum of 10 working days. If the return has not been processed after these 10 working days, please contact our customer service.

If you return the entire order, we will refund all payments you have made up to that point, including delivery costs. This will be done within 10 working days after we receive the return.

If you return only part of your order, the cost of delivery will not be refunded. We will refund you using the same means of payment you used to make the original transaction. This will be done within 10 working days after we receive the return.

Did you receive a gift with your order and are you returning your purchase in full? Then we would like to receive your gift with your return shipment as well. Should you wish to keep it, we will deduct the purchase price of your gift from the amount to be returned.

Yes, please follow the following steps to do so:

1. Register your first return via our returns portal and choose return shipping with DHL, postNL or DPD. Pay your return label.
2. Register your second return and choose "arrange shipping yourself". You will then not have to pay any return costs for this parcel.
3. Make sure both return forms are printed out in the shipping bag so we can track them.